Refund Policy
Note: When we say refunds at Legal7 are 100%, here's exactly what that means: wherever a refund is issued, whether under the specific situations listed below, or at our discretion in other cases, you receive the full amount back, with no partial deductions or processing cuts. It does not mean every payment is automatically refundable, refunds are not owed as a right in every situation and are reviewed individually. Please read the details below to understand how this works.
Consultation Packs
Once a consultation call has commenced and you have been connected with a panel lawyer, the amount paid for that consultation is non-refundable as a matter of policy.
That said, we understand that not every call goes as expected, and Legal7 may, at its sole discretion, issue a refund for a completed call on a case-by-case basis, even though this isn't guaranteed or owed as a right. Where we do approve such a refund, it will always be for 100% of the amount paid, never partial. To request this, write to us at [email protected] with your payment reference ID and a clear explanation of what happened on the call. We review these requests individually and will let you know our decision.
If a call could not be connected due to a technical issue on Legal7's end (platform error, or no lawyer available within the promised time window), the amount paid will be refunded in full, 100%, to the original payment method within 7 business days, or credited to your Legal7 wallet balance for future use, at your preference.
If a call was not connected for reasons on the user's end (user unreachable, or user cancels before connection), no refund will be issued, but the balance may be credited to the Legal7 wallet for future use, at Legal7's discretion.
Legal Document and Drafting Services
Once a lawyer has commenced drafting work on a requested legal document (agreements, notices, replies, and similar), the fee paid is non-refundable, as this reflects professional time and effort already expended.
If drafting has not yet commenced, a full refund, 100% of the amount paid, may be requested within 3 days of payment.
Technical and Payment Errors
In case of a duplicate payment, a failed transaction where the amount was debited but the service was not rendered, or any other payment gateway error, please contact us at [email protected] with your payment reference ID.
Verified errors will be refunded in full, 100%, within 7 to 10 business days.
How to Request a Refund
Refund requests can be raised by writing to us at [email protected], along with your payment reference ID and the reason for the request.
Some situations are automatically eligible for a refund, as described above; others are reviewed and approved at Legal7's discretion. In every case where a refund is approved, it is processed at 100% of the eligible amount, with no partial deductions, to the original payment method within 7 to 10 business days.
Legal7 reserves the right to review all refund requests on a case-by-case basis and to approve or decline requests not explicitly covered above.